1. Introduction
Gearvane ("we", "us", "our") is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect that information when you visit our website or use our services at our workshop at 19 Jalan Pudu, 55100 Kuala Lumpur, Malaysia.
This policy is prepared in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). If you have questions about how your data is handled, please contact us at [email protected].
2. Information We Collect
2.1 Information you provide directly
- Your name and contact details (email address, phone number)
- Details about the watch or timepiece you bring to us for service
- Messages sent through our website contact form
2.2 Information collected automatically
- Browser type, device type, and operating system
- Pages visited and time spent on the site
- Referring website or search term (if applicable)
- IP address (anonymised where possible)
2.3 Legal basis for processing
We process your personal data based on your consent (where given), our legitimate interests in communicating with you about your service enquiry, and fulfilling our contractual obligations when you use our services.
3. How We Use Your Information
- To respond to enquiries submitted through our contact form
- To manage and coordinate the service or restoration of your watch
- To send service-related communications (updates, completion notices)
- To maintain internal records of services performed
- To improve the usability and performance of our website
We do not use your personal information for unsolicited marketing without your explicit consent, and we do not sell your data to third parties.
4. Data Sharing
We do not share your personal data with third parties except in the following circumstances:
- Service providers: Third-party platforms that assist with website analytics (e.g. Google Analytics) process anonymised data on our behalf and under our instruction.
- Legal obligations: We may disclose information if required to do so by Malaysian law or a competent authority.
- Parts sourcing: If your restoration requires specialist parts, we may share minimal details (movement type, calibre) with suppliers — never your personal contact details.
5. Data Retention
We retain personal contact information for up to three years following the completion of a service, in case of warranty queries or future service history reference. Workshop intake records may be retained for up to seven years for business and legal purposes. You may request deletion of your personal data at any time (subject to legal retention requirements).
6. Data Security
- Our website is served over HTTPS with industry-standard encryption
- Internal records are stored on access-controlled systems
- Workshop intake logs are kept in a physically secured location
- We review our data handling practices periodically
While we take reasonable steps to protect your data, no transmission over the internet can be guaranteed to be fully secure.
7. Cookies
We use cookies on our website to understand how visitors engage with our content and to improve the experience. For full details, please see our Cookie Policy. You can manage your cookie preferences at any time.
8. Your Rights Under PDPA 2010
Under Malaysian data protection law, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Withdraw consent for direct marketing communications
- Request deletion of your data (subject to legal retention requirements)
- Lodge a complaint with the Department of Personal Data Protection Malaysia
To exercise any of these rights, please contact us at [email protected].
9. Third-Party Links
Our website may contain links to external resources. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.
10. Children's Privacy
Our services are intended for adults aged 18 and above. We do not knowingly collect personal data from minors. If you believe a minor has submitted data to us, please contact us so we can remove it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Significant changes will be noted on this page with a revised effective date. Continued use of our website following changes constitutes acceptance of the updated policy.
12. Contact
For any privacy-related enquiries:
- Email: [email protected]
- Address: Gearvane, 19 Jalan Pudu, 55100 Kuala Lumpur, Malaysia